Fairly often in an organisation the strength of your communications will be defined by your leaders. Ultimate accountability for communications is the responsibility of the CEO. There are some leaders that are natural communicators; and are at ease working with a communications function to drive good organisational communications. But, there are also leaders that are … Continue reading Leadership Communications
It is often recognised as an intangible business function and the added value of internal iommunications is incredibly difficult to quantify. In recent years methodology has improved in putting more data behind the impact of internal communications; most notably the link to employee engagement. But the internal communications function can add significant value to business … Continue reading Where does Internal Communications add value?
One of the biggest obstacles to organisational harmony is when teams, departments, business areas, and individual directors are influenced by single minded thinking. Rather than looking at the bigger picture: they will look at the impact on a single agenda. This can have a negative impact as quite often it is a barrier to good … Continue reading Beating the Silo mentality
Crisis management is one of the most unpredictable elements to Public Relations; there is no set process for reacting quickly to events and managing corporate reputation. Crisis management is usually the responsibility of an external communicator; but to forget your employees during a crisis can create risks to engagement and your response to customers and … Continue reading Internal Communications in a crisis: XL Leisure Group
It is something that will differ in every organisation, how does leadership perceive Internal Communications? Every business will have a different expectation and understanding; IC is a function that will have different objectives in different businesses. I read with interest how Internal Communications is perceived by leaders in 2011 in the VMA professional development survey. … Continue reading Leadership perception of Internal Comms
Following on from a recent study by VMA group there was an interesting insight across hiring managers about the top five skills that are ‘most lacking’ in Internal Communications recruits. I thought it would be useful to delve a little deeper into those skills and try to put some context behind why they are an … Continue reading Profiling an Internal Communications practitioner (based upon VMA IC development survey)
Internal communications is evolving: a good internal communications framework will be the foundation to increasing employee engagement. A business that is looking to increase engagement should put communications at the centre of its strategy. Increasing employee engagement in an organisation is something that takes time and patience. Depending on your starting point, an engagement strategy can take … Continue reading The evolution of Internal Communications…
One of the most important skills for any Internal Communications professional in a business environment is stakeholder management. Influencing senior managers and leaders is essential if you want IC to be a credible business function that supports and shapes strategy and messaging. One of the difficulties for IC practitioners is that being positioned at the … Continue reading Stakeholder Management the key for IC practitioners